Complaints policy

Download here

 

 

Customer complaints:

All complaints must be notified to the Fund in written form, following one of the following channels:

 

a) Communication sent per postal mail at the address:

responsAbility Investments AG
Josefstrasse, 59
8005 Zurich, Switzerland

Subject: Complaints – Global Climate Partnership Fund SA, SICAV-SIF

 

b) Communication sent via email at the address:

complaints@gcpf.lu

Subject: Complaints – Global Climate Partnership Fund SA, SICAV-SIF

 

If within a delay of one month from the day on which the complaint was addressed to the Complaints Officer the complainant does not receive an answer or receives an unsatisfactory answer, the complainant may refer the request to the CSSF. For more information please consult the CSSF website at www.cssf.lu/en/consumer/complaints/